Assistance

User portal

Every user owning a computing account at CC-IN2P3 can consult the User Portal. Access authentication is managed by the eduGAIN identity federation.

This portal provides you with information on your account, your data on our storage services, your activity on the computing platform, among others. You can also find on this portal usage reports and information related to the activities of the experiments you participate in:

• user computing consumption;

• group computing consumption;

• user storage consumption;

• group storage consumption;

then click on the histogram icon at the top right of the widget showing the jobs status.

Training at CC-IN2P3

Trainings are regularly organized to help our users benefit from the services offered at CC-IN2P3 in the best possible way. CC-IN2P3 users are notified through their dedicated mailing list when new trainings are planned, with details related to the venue, dates, topics addressed etc. If you are interested in one of those trainings, you are welcome to register.

• Indico calendar

• Support material Gitlab page.

Helpdesk

To communicate with CC-IN2P3 user support, please use the helpdesk. Once your user account has been created, an access with the same identifier is provisioned on this service.

You may access by clicking on the CC-IN2P3 SSO button : it will direct you to our authentication system and enable you a centralized access with other services using the SSO.

If you encouter problems connecting with your account credentials, you can access the helpdesk by resetting your password locally via the forgotten password link.

In the case you are not yet a CC-IN2P3 user account owner, or this account has been suspended, you can register as a new customer from this same page and log in using login/password.

Maintenance downtimes

Regular interventions are necessary, for example, to allow software or microcode updates on our infrastructure’s systems. Each intervention can be complex and lead to temporary service unavailability.

These downtimes do not generally concern all of our services, which is why we communicate, ten days before, the detailed list of the affected services as well as the provisional schedule. These communications allow CC-IN2P3 users to plan their work accordingly, thus the impact of the maintenance shutdowns can be minimized.

The dates of the last and the next scheduled maintainance are available on the User Portal. In addition, the following links lead to the list of scheduled maintenance shutdowns for the next 12 months:

• ICS format

• Web page

This schedule is not exhaustive and may change, other downtime may take place following unforeseen events, operational or IT security constraints whose deadlines are incompatible with the date of the nearest scheduled maintenance shutdown.