Assistance

User portal

Every user owning a computing account at CC-IN2P3 can consult the User Portal. Access authentication is managed by the eduGAIN identity federation.

This portal provides you, among others, with information on your account profile, your activity on the computing platform, your data on our storage services. You can also find on this portal usage reports and information related to the activities of the experiments you participate in:

then click on the histogram icon at the top right of the widget showing the jobs status.

Training at CC-IN2P3

Trainings are regularly organized to help our users benefit from the services offered at CC-IN2P3 in the best possible way. CC-IN2P3 users are notified through their dedicated mailing list when new trainings are planned, with details related to the venue, dates, topics addressed etc. If you are interested in one of those trainings, you are welcome to register.

Helpdesk

To communicate with CC-IN2P3 user support, please use the helpdesk. Once your user account has been created, an access with the same identifier is provisioned on this service.

You may access by clicking on the CC-IN2P3 SSO button : it will direct you to our authentication system and enable you a centralized access with other services using the SSO.

If you encouter problems connecting with your account credentials, you can access the helpdesk by resetting your password locally via the forgotten password link.

In the case you are not yet a CC-IN2P3 user account owner, or this account has been suspended, you can register as a new customer from this same page and log in using login/password.

Maintenance downtimes

To update the software and/or material infrastructure, CC-IN2P3 schedules every year 4 maintenance downtimes averaging one business day each.

CC-IN2P3 will communicate in advance (generally 10 days) the detailed list of the affected services (unavailable during the downtime) as well as the provisional schedule for the return to normal activity. These communications will allow users to plan their work accordingly, thus minimizing the downtime impact.

Note

The dates of the past and oncoming maintainance downtime are available on the User Portal homepage. For a wider schedule, please check the online calendar.

Please note that the schedule may change and other downtimes may take place due to unforeseen events. Any downtime will be however notified through the USERS-CC-L mailing list and the User Portal [News] section.