Vademecum

Maintenance downtimes

Regular interventions are necessary, for example, to allow software or microcode updates on our infrastructure’s systems. Each intervention can be complex and lead to temporary service unavailability.

These stops do not generally concern all of our services, which is why we communicate, ten days before, the detailed list of the affected services as well as the provisional schedule. These communications allow CC-IN2P3 users to plan their work accordingly, thus the impact of the maintenance shutdowns can be minimized.

In addition, the following links lead to the list of scheduled maintenance shutdowns for the next 12 months:

This schedule is not exhaustive and may change, other downtime may take place following unforeseen events, operational or IT security constraints whose deadlines are incompatible with the date of the nearest scheduled maintenance shutdown.

User portal

Every user owning a computing account at CC-IN2P3 can consult the User Portal website. Access authentication is managed by the eduGAIN identity federation.

This portal provides you with information on your account, your data on our storage services, your activity on the computing platform, among others. You can also find on this portal usage reports and information related to the activities of the experiments you participate in:

then click on the histogram icon at the top right of the widget showing the jobs status.

Helpdesk

The helpdesk belongs to the services dedicated to the users of CC-IN2P3. For any question, incident or problem using our services, please submit a ticket through the helpdesk so that we can assist you.

You can connect to the helpdesk using the SAML button, which will direct you to the CC-IN2P3 authentication system and propose you to connect either using your CC-IN2P3 computing account credentials, or through the eduGAIN identity federation.

In case you do not own a computing account at CC-IN2P3 nor are able to authenticate on eduGAIN, you can still “register as a new customer” from that page and connect with login/password.

Training at CC-IN2P3

Trainings are regularly organized to help our users benefit from the services offered at CC-IN2P3 in the best possible way. CC-IN2P3 users are notified through their dedicated mailing list when new trainings are planned, with details related to the venue, dates, topics addressed etc. If you are interested in one of those trainings, you are welcome to register.